Yes Social Media is officially here, 500 million worldwide facebook users and growing makes social media the new buzz term in the industry.
So how exactly can you exploit it for your site/business to gain full advantage. You will notice on lots of sites, that social bookmarking sites are popping up, or people are asking you to add them on facebook, or follow them on Twitter. But ultimately, social media is very much the same as content on your site, in that it will only be interacted with, if its informative or interesting.
Make sure that if you are opening yourself up to a social media community, you are constantly aware of what is going on, and that you are able to react to both positive and negative comments quickly. You will soon learn how quickly a story can snowball in a small community, and grow like a bushfire through the use of a platform like Twitter !!
Embrace the future, but beware of the pitfalls !!!